Telewest redesigned their digital TV service in 2002, which saw the TV Guide software undergo a complete rewrite and redesign of the user interface, similar to what ntl undertook with their Bromley TV service.

This meant the customer had to wait for the Liberate browser to load before they could access the interactive service, and on screen interactive prompt were not possible since the interactive stack was not running whilst the customer was watching TV.

The Liberate middleware was upgraded to 1.2, which featured several programme and feature upgrades to the HTML browser used, one of which was the ability to use a mosaic style screen with different video feeds .As mentioned earlier, the Liberate intake now runs constantly, allowing for ‘press Red’ functionality to be used on TV channels, this was essential since Sky and ITVDigital had implemented similar interactive prompt features. These would also be instrumental for the upcoming Big Brother and Wimbledon 2002 interactive services, where customers could choose from different angles and feeds through the use of interactive, of which was not possible with Liberate 1.1 (The mosaic feature mentioned earlier)

Also new addition was the mini TV guide feature, where a small screen of the channel the customer was currently watching is displayed whilst the customer browses the TV guide or interactive. The exception to this is when they are browsing the On demand TV section, where the box changed to a Front Row preview channel, the reason being this was to allow the box to get up to date PPV listings rather than rely on cached data, and to do so it was necessary for the box to tune into a specific frequency that carried this data, preventing the use of mini TV.

A weird design decision since Telewest already had a functioning return path due to the internal DOCSIS modem inside the Pace box, why not use that to retrieve the PPV listings?